Shipping Policy:

Orders will be shipped out within 2 business days of order being placed and will be sent FedEx Ground. If you are wanting to send it to a PO Box - additional charges may apply. We do ship internationally - please inquire before ordering. 

Refund Process and Timeframe

• Refunds will be processed to the original method of payment within 10 business days.
• The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns if they were used. 
• Once the return has been processed, you will receive a return email confirmation.
• Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer except in cases where it was our mistake. Kickitshoeoutlet.com is not responsible for returns until they are received in our warehouse.