Note: Our goal is to provide our customers with the best prices. In order to do that, we source from a variety of different places. Lots of the shoes are “store stock” meaning the shoes were in a store at one point and may have been handled by associates or customers. Some will be “display/floor models. These may have been handled more than others but will be like new. A few items will have damaged or missing boxes. These will be the minority and sometimes will come with a generic box. We feel you won’t be disappointed with anything you buy. If there are any issues with your order or you are not satisfied, please contact us.